What is “by the bed” leasing?
Each roommate is only responsible for the rent on his/her bed. So, if one moves out, the remaining roommates are not responsible for the exiting roommate’s rent.

What is included in my rent?
Go back to the community you are interested in on the website and click on Features & Amenities. This will give you all the Home Features and Amenities that are included in you new apartment home.

What is a Wait List?
Students who sign their lease early in the year need to be placed on our wait list because we don't yet know which apartments will be available. We'll contact you when a unit becomes available or when the roommate match is complete. Just check in with us at the office for your assigned apartment/bedroom. We do our best to provide you with the unit type you first requested, but there are no guarantees. (Be sure to check with the UH community office in concerning local policies.)

When will I be assigned an apartment if I am on the Wait List?
For residents with pre-selected roommates, one week after the renewal period for existing residents ends.

Do you offer Roommate Matching?
Yes. Just fill out the Roommate Matching form. (See sample on our web site under Online Application section.)

What happens if after I move in I don’t like my roommate?
Should there be differences that simply cannot be worked out, residents are able to transfer, dependent on availability (a transfer fee may apply and the transferee will be required to pay the rental rate for the new bed/room).

How do I pay my rent and when is it due?
Rent is due the first day of each month. You may mail or deposit your rent at the on-site office. You may use check, money order, credit or debit card.

Can I pay my rent online?
Yes, with credit card or Auto Debit. For more details, go to the Home Page and click on “Pay Your Rent Online”.

Do you allow pets?
Many, but not all of our communities welcome pets, but certain breeds and types are excluded. On our website, under the Amenities column, look for "Pet Friendly" to see if the community you are interested allows pets. If you do not see pet friendly on the amenities page then we do not allow pets.

What type of security is offered?
Ensuring your safety is a cooperative effort. Our Community policies (outlined in UH Rules) and lease agreements are written with your comfort, convenience and safety in mind. However, crime has no address and at all times, you must take an active role in securing your home, property, and most importantly, yourself.

UH communities make no representations nor warranties that the premises are secure from theft or any other criminal activity perpetrated by any resident or others. Security officers, to the extent that they may be on the premises, and other security facilities provided, are primarily for protection of UH property. UH Communities can not guarantee the effectiveness of any such security officers or facilities as a deterrent against any criminal activity, damage, or injury to resident or any guest/visitor and their personal property.

Is there insurance coverage in the event of a fire, theft or natural causes? Does my lease provide coverage for my belongings?
Residents or guest's personal property and vehicles are not insured under the apartment lease agreement unless due to management negligence. We strongly recommend that residents purchase insurance against loss or damage due to fire, theft, vandalism, rain, water, criminal negligent acts of others or any other cause. Renter's insurance is relatively inexpensive (typically less than $20/month) and can often be secured through your automobile insurance carrier (first check your parent's home-owner's policy).

What if I need to break my lease or don’t return for the spring or summer semesters?
UH communities do not offer any type of lease buy-out. However, at management's discretion, residents may assign the lease for their bedroom to a new resident, provided the new resident meets the UH approval standards. Though the community staff may assist you in finding a new resident, ultimately, the responsibility is yours (check with your community office regarding policies and potential fees).

When do I get my security deposit back?
Your security deposit is retained until after move-out and may not be applied to your last month's rent (see your Lease Agreement for details). After you vacate, your deposit may be applied to any outstanding rent, late fees, or for any costs incurred to return the apartment to the original move-in condition, less wear & tear. A deposit disposition will be mailed to you within the required time frame specified by the state/county where you reside. All correspondence will be mailed to the last known address, so it is important that you inform us of your forwarding address upon move-out.

What if I need Maintenance in my bedroom or apartment?
Non-emergency service requests can be submitted in any of the following ways: 1) stop by the office and our staff will complete a UH service request form; 2) call the office during business hours (after-hour's, when our phone's are off-service, you are welcome to leave non-emergency service requests on the answering machine); and lastly, 3) email your maintenance request to the apartment community (please be as specific as possible regarding the location and actual problem). Our goal is to respond to work orders within 48 hours!
For emergency situations (water leaks, and back-up's, non-functioning AC/heat during weather extremes, non-functioning refrigerators, electrical outages, gas leaks and fire) we are available 24/7! During business hours, call the community office - do NOT leave a message or send an email. After-hour's, call the community office and the prompts will lead you to an operator that will page the appropriate property personnel to respond to your situation.

What furniture is provided?
Most UH communities offer fully furnished apartments. A typical UH apartment could include a lounge chair, sofa, coffee table, end table, entertainment center, and dining table with seating for four. Bedrooms are typically furnished with a desk, four-drawer dresser, and full size bedroom set. Our apartments come fully equipped with refrigerators (some communities offer ice makers), range & hood, dishwasher, disposal, microwave (select communities), and in-unit washer and dryer (select communities). Please refer to the website for details and specifics regarding the community you're interested in.

How do I receive mail and packages?
UH communities do not sort and deliver resident mail (certain communities may be required to do so by the US Postal Service). At most UH communities, resident mail is processed and delivered by USPS personnel to your designated unit mailbox. At time of move-in, the community staff will issue a mailbox key to each resident for ease of access. Upon move-out, should you wish to have your mail forwarded, you will need to complete a Change of Address Form with the local post office (the community office often has these handy). All UH community offices accept packages and they can be retrieved during business hours with proper ID.

How close are you to campus? Is there alternate transportation to and from the university?
Most UH communities are within a block or two from campus however, please refer to the website under Map & Directions for a specific community's location. In this section you will also be able to view information on local transportation options - both public and university provided.

What type of parking is available at your community?
Most of our communities offer assigned or open surface parking, with some offering covered parking and private garages (refer to the website for community specific details). If you wish to secure a private space (where available), please call the office for availability, pricing, etc.

What do I need to bring to my new apartment?
We recommend that you contact your roommates prior to moving-in to coordinate for many of the common area furnishings/luxuries, such as; televisions, stereos, shower curtain hooks & shower curtains, bath mats, trash cans, plates, silverware, cups, pots & pans, etc. For your own personal space, you will need to bring your bath and grooming products as well as towels, linens, pillows, and whatever else makes you feel at home. Most importantly, don't forget to bring an alarm clock as you don't want to be late for class! If your apartment comes unfurnished, then you'll also want to consider talking to your roommates about seating arrangements, entertainment centers, study desks, etc. Your community's staff members are a great resource for planning your move - don't hesitate to call them with questions or simply to feel reassured about what you've already prepared.

What is a Maverick?
Mavericks are UH staff and students who live and work in each University House community. They are the go-to people; there, each day to make life better for you. Mavericks are constantly cooking up community-wide events like pool parties, bar-b-cues and group outings. It's their job to be the community's concierge, and they always know what's happening in your area. Maverick's differ from Resident Advisors at the dorm in that they don't provide counseling, and they don't police the community.